SHIPPING & REFUNDS
DELIVERY INFORMATION
We are committed to delivering the highest quality meat straight to your door. Currently, we offer delivery every wednesday and friday to E5, E8, E9, N16 via pedal bike, ensuring that your meat arrives fresh and in perfect condition. Please note that our delivery schedule may be subject to change due to unforeseen circumstances such as weather or traffic, but we will always do our best to keep you informed.
Local Delivery Charge:
£7.50 • Free delivery on orders over £100 • No minimum order
Cutoff for Wednesday delivery is mid-day on the Tuesday before and cutoff for Friday delivery is mid-day on the Thursday before.
Kindly note that the weights and sizes listed on our shopping pages are provided as averages. We try our best to adhere closely to the advertised sizes, but there might be slight variations within a tolerance range. We maintain a tolerance of +/- 10% to account for any discrepancies.
We make every effort to maintain a sufficient stock quantity at all times. However, in the event that we are unable to fulfill your order, we won't substitute items without contacting you first Our team will make an attempt to reach you by phone before dispatching your delivery.
If you're not home at the time of delivery, our delivery company will leave your order outside. Please note that while we take all precautions to ensure your meat stays fresh, leaving it unattended is at your own risk. We endeavour to minimise packaging waste, therefore we request you leave a cooler or insulated bag outside to keep your meat at the optimal temperature if you are not going to be in, so that it stays at low temperature until you're able to collect it. We are able to provide a cooler bag for repeated use for a small cost. Our delivery company will message you with a photograph immediately to let you know if they have left the delivery outside. You can also provide us with a safe place to leave your delivery if you prefer.
If you don't want us to leave your delivery outside, and you aren't going to be in, our delivery company will return your delivery to the shop. Any further delivery will be charged the same rate.
We're all human, and until AI takes over our business, mistakes will occur from time to time. We do everything in our power to limit these, but if there are any issues with your delivery, please contact us as soon as possible so we can rectify the situation. We take great pride in our products and want you to be completely satisfied with your experience.
REFUND POLICY
At Morgans, we take great care in ensuring that all of our products are of the highest quality and are delivered to you in the best possible condition. If for any reason you are not completely satisfied with your purchase, we offer a refund policy to ensure your peace of mind.
To be eligible for a refund, please contact us within 24 hours of receiving your order and provide us with a detailed explanation of the issue. We may require photo evidence to help us understand the issue and provide you with the best possible solution.
We reserve the right to investigate and determine the validity of all refund requests, including inspecting the returned product. If we determine that a refund is appropriate, we will refund the full purchase price of the product back to your original payment method within 5-7 business days.
Please note that we are unable to offer refunds for products that have been partially consumed. Additionally, we are not responsible for any damage to the product that occurs after delivery, or any issues resulting from an incorrect or incomplete delivery address.
Thank you for choosing our butcher shop for all your meat needs. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.